Our 100% Money Back Guarantee

If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 30 days of receipt. 

You must download and complete a copy of our Returns Form which is available here.

The completed Returns Form MUST be included inside your returns parcel.

Returned items should be unused and must be returned in their original packaging (including any shrink wrap, seals etc) with the accompanying documentation. 

We are unable to accept items for return where they have been opened/unsealed and are therefore unsafe/unsuitable for resale.

On safe receipt of a returned item, we will issue you a full refund, excluding the original delivery charge. 

Alternatively, if preferred, we will exchange the item for you. 

If you are returning an item to us for exchange due to a fault, we will not charge you delivery when we send you a replacement item and we will send the replacement via a tracked service.  Delivery charges will apply to any replacement/exchange items where the original item is found to be NOT faulty.

Please note: Goods will only be accepted for return if they are despatched to us within 30 days of the original delivery date, unless we have notified you otherwise. 

The item is your responsibility until it reaches us. Therefore, for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. 

The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made. 

Our Returns address is: PleasurePlay, PO BOX 228, Hitchin, Hertfordshire SG4 0WW.